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Bitter on Twitter

Image copyright Getty Images Image caption When angry customers take to Twitter you’re already losing the PR battle These days disgruntled customers can vent their spleen on social media instantly, but many companies are not handling these platforms properly, experts say. So what are the dos and don’ts of social …

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YouTube stars' fury over algorithm tests

Image copyright Getty Images Some of YouTube’s most popular stars have criticised the website for “experimenting” with how their videos are delivered to their fans. Unannounced, YouTube started testing an algorithm that changed the order videos appeared in users’ subscription feeds. The experiment came to light when some users complained …

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Busking goes cashless with 'a world first' for London

Image copyright PA Image caption Charlotte Campbell trialled the system by requesting donations of £2 London has introduced a contactless payment scheme for buskers in what the organisers claim is a world first. In addition to tossing loose change into a box, passers-by can use card readers to make contactless …

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RuneScape Classic: Game to shut down after 17 years

Image copyright Jagex Image caption A screen grab from RuneScape Classic After 17 years, RuneScape Classic, the original version of the online game, will shut down. The creators have shared the news three months in advance so that players have time to say goodbye. The multi-user game, set in a …

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Dota 2: UK major tournament to 'inspire' fans

Image copyright ESL/KelyKline Britain’s first-ever Dota 2 major tournament wants to “offer inspiration” to UK fans, organisers say. The event, being held in Birmingham this weekend, see teams from across the world compete for a $1m (£750,000) prize pool. There are only a few top level British players of the …

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Apple awarded $539m in US patent case against Samsung

Image copyright Getty Images A US court has ordered South Korea’s Samsung Electronics pay $539m (£403m) in damages for copying features of Apple’s original iPhone. The jury’s decision is the latest step in a long-running legal battle between the world’s top smartphone makers. It began in 2011 when Apple argued …

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Tech firms battle with GDPR privacy rules

Image caption Instapaper will temporarily stop EU residents from using its service Several tech firms have opted to block EU residents from using their services because of concerns they are not compliant with a shake-up to the 28-nation bloc’s data privacy laws. The General Data Protection Regulation (GDPR) comes into …

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Google 'stole my video', says film-maker Philip Bloom

Image copyright Philip Bloom Image caption Footage filmed of tourists caught up in a snowstorm was among that used by Google Google has enraged a leading film-maker by using his footage in a corporate video that later leaked online. The technology company used material from more than half a dozen …

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